ITIL® Foundation - Version 5
Get a modern, practical understanding of digital product and service management, and prepare for the official ITIL® Foundation (V5) exam.
About this Training
This intensive 3-day course gives participants a solid, practical understanding of the updated ITIL® framework (Version 5) and prepares them to pass the official certification exam with confidence. The training covers a modern, flexible approach to digital product and service management, aligned with today's transformation and AI-enabled realities, and is delivered with official course materials and full exam preparation.
Learning Objectives
By the end of this training, you will be able to:
- Explain the key concepts of digital product & service management and how value is created through service relationships
- Use the ITIL Guiding Principles to make better decisions and adapt service management to your organization
- Describe how the ITIL Value System, value chain activities, and the product & service lifecycle work together end-to-end
- Identify where value streams can be improved using value stream thinking and mapping
- Understand how AI impacts ITIL, what AI governance means, and how ITIL connects with DevOps and PRINCE2®
Program
| Day 1 | Key concepts of digital product & service management, service relationships and value co-creation, organizations, stakeholders, and outcomes |
| Day 2 | The ITIL Value System, the ITIL Guiding Principles, governance, the Four Dimensions, and the value chain activities & 34 management practices |
| Day 3 | Value streams and continual improvement, AI capability and AI governance, ITIL integration with DevOps & PRINCE2®, review of key concepts, mock exam and exam preparation |
Prerequisites
There are no prerequisites or technical background required to attend this course.
Exam Information
The ITIL® Foundation (Version 5) exam consists of 40 multiple-choice questions.
A score of 65% (26/40) is required to pass.
Duration: 60 minutes, closed book.